Best Fit Guarantee
At KAV we fit different. Our helmets are customized to your exact measurements. The result is, the best helmet made for you–with no pressure points or dials to adjust.
This is not a keep it in the box / as new return policy. We want you to go out and ride hard in your helmet. If after 30 days of receiving your helmet it’s not the best fitting helmet you’ve ever experienced we will give a full refund (or product swap).
We do ask all customers to go on at least five rides with their new KAV helmet before starting a return or exchange so their heads have enough time to adjust KAV's unique feel + support!
For any questions, please reach out to firstname.lastname@example.org
The 30 Day period starts from customer date of receipt.
30 Day Best Fit Guarantee is applicable for products that have been ridden within their intended use-case.
If a customer wishes to return (as opposed to swap) a product, they are liable for the cost of return shipping, and any import duties/costs incurred.
The 30 Day period for swapped products runs from date of receipt oforiginal product.
For us to process any returns and subsequent refunds please ensure your item reaches us within 14 days of us providing you with a Returns Number. Please note we cannot accept responsibility for items lost in transit so we advise using a recorded method and may request proof of delivery. Refunds may take up to 28 days to process but we will always endeavour to process them as quickly as possible.